Terms of Delivery effective from May 8, 2025

These terms apply to transactions between Turun Hylly- ja Trukkitalo Oy or Keijo Prami Oy (the Seller) and the customer (the Buyer), unless otherwise agreed. The terms are also applicable, as relevant, to transactions with private individuals when consumer protection laws apply.

Conclusion of Contract and Transfer of Ownership

The validity period of any offer made by the Seller is stated in the offer. If no period is mentioned, the offer remains valid for 14 days from its date.

The offer and all related materials, including images, drawings, and calculations, remain the Seller’s property. The recipient of the offer may not use it in a way that harms the Seller nor share its content with third parties.

The offer is based on conditions at the time of the offer, such as exchange rates and interest rates. It’s also based on information provided to the Seller at that time, including quantities, floor plans, or other specifications provided by the Buyer. If the Buyer’s final order differs from the original information, the Seller has the right to revise the offer.

The contract becomes effective when the Buyer accepts the offer. Otherwise, the transaction is binding once confirmed by the Seller or upon delivery of the goods.

If the Buyer’s order deviates from the offer, the contract is considered to have been made according to the original offer unless separately agreed otherwise. The Buyer should carefully check the order confirmation.

Ownership of the goods transfers to the Buyer once the full purchase price has been paid.

Seller’s Responsibilities

The delivery period begins either from the date the contract is established or when any agreed advance payment is received.

The standard delivery term is FCA Raisio Finnterms 2010, unless agreed otherwise.

The risk of damage transfers to the Buyer according to the agreed delivery term, typically when the goods are handed to the Buyer or the carrier. The Seller does not insure the goods and is responsible only as outlined in the delivery terms.

Unless otherwise agreed, goods are covered by the manufacturer’s warranty terms.

For services such as installations, the Seller’s liability for defects is limited to one month after completion. The Buyer must notify the Seller of any service defects immediately upon discovery.

If a delay occurs, the Seller must promptly inform the Buyer, explaining the reason and the revised delivery schedule.

If a delay is caused by the manufacturer or another third party, such as a supplier or transport company, the Seller is not responsible for direct or indirect damages resulting from this delay.

If the delay is due to the Seller’s negligence, the Buyer must demonstrate the direct damage incurred and claim compensation. Unless otherwise agreed, compensation for delays is capped at 0.5% of the purchase price per week, up to a maximum of 7.5% of the delayed item’s value. The Seller’s liability for direct damage is limited to the purchase price.

The Seller is not liable for indirect damages such as production losses, lost profits, contractual penalties, or other financial losses due to defects or delays.

Buyer’s Responsibilities

The purchase price is agreed upon at the time of the transaction. If no price is specifically agreed, the price is as listed on the Seller’s website. The Seller reserves the right to correct clearly incorrect pricing.

Payment terms are net 14 days from the invoice date, unless otherwise agreed. The Seller may charge statutory late payment interest and reasonable collection expenses, including public fees and court costs.

The Seller reserves the right to adjust the purchase price if external charges such as customs duties, taxes, tariffs, or similar expenses change before delivery.

If delivery is delayed by the Buyer’s actions, the Seller may invoice the goods according to the original schedule.

Upon delivery, the Buyer must inspect goods for quality and transport damage. Any transport damage should be noted on the waybill and reported within 7 days to the Seller, and also to the carrier if transport was arranged by the Buyer. Transport damages are managed in cooperation with the carrier.

The Seller’s primary responsibility is to repair or replace defective goods.

Limitation of Liability for Damages Caused by Goods

The Seller is not liable for damages resulting from using goods in a manner different from the manufacturer’s intended purpose or from the Buyer’s provided specifications.

Once goods are under the Buyer’s control, the Seller is not responsible for damage to property or products caused by the goods.

Termination of Contract

The Buyer may terminate the contract if delivered goods significantly deviate from what was agreed and cause unreasonable inconvenience, provided the Seller cannot rectify the issues within a reasonable time. If goods are customized specifically for the Buyer, termination is only possible under severe circumstances.

The Seller may terminate the contract if payment is significantly overdue or delayed over 30 days without Seller’s fault.

The Seller can terminate the contract without liability if import becomes impossible or significantly more expensive (over 10%) due to external factors such as governmental restrictions or tariffs.

Force Majeure

In the event of unforeseen circumstances beyond the Seller’s control, the Seller can adjust the terms of delivery accordingly. The Seller will consult with the Buyer to minimize disruption.

Such circumstances include war, pandemics, natural disasters, labor disputes, transportation disruptions, component shortages, and other similar events.

In these situations, the Seller is not liable for any resulting direct or indirect damages.

Dispute Resolution

Disputes arising from the contract shall be resolved through negotiation, with both parties striving to minimize costs and damages.

If negotiations fail, disputes will be settled by arbitration in Turku, with a single arbitrator appointed by the Arbitration Institute of the Finland Chamber of Commerce, under the institute’s rules.

However, the Seller retains the right to pursue overdue payments through legal or standard collection channels.